Refund policy

CHANGE-OF-MIND RETURNS

Due to hygiene considerations, we do not accept returns or exchanges, or offer refunds, for a change of mind, including personal preference or deciding that you no longer want an item. Please review your order carefully before completing your purchase.

This does not affect your rights if an item is damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged or defective item, or an item different from what you ordered, please contact sales@pressonanails.com as soon as possible.

Include your order number, a description of the issue, and clear photos showing the item and any relevant packaging so we can review your request.

RETURN REQUEST DEADLINE

You must contact us at sales@pressonanails.com to request a return no later than 7 calendar days after receiving your package. This deadline is for contacting us to request a return; please wait for our written approval and return instructions before sending any items back.

RETURN APPROVAL

Please contact us and obtain written approval before sending any items back. If your return is approved, we will provide instructions by email.

Items sent back without prior approval will not be accepted or refunded.

Please retain the item and its packaging while we review your request, and follow the return instructions provided by our team.

RETURN ADDRESS

After receiving written approval, please send your return to:

Pressona & Co. Inc
8407 Central Avenue
Newark, CA 94560
United States

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless otherwise instructed by our team. If our team confirms that we will cover return shipping, we will provide a prepaid return label.

We recommend using a tracked shipping service and keeping your proof of postage.

REFUNDS

For approved returns, we will process your refund to your original payment method within 14 calendar days of receiving the returned item.

Your bank or payment provider may require additional time for the refund to appear in your account.

YOUR CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws. Where those laws require a return, refund, replacement, or reimbursement of return shipping costs, those requirements take precedence over this policy.